Refund Policy for AllSamaj.com

At AllSamaj.com, we value your satisfaction and strive to provide the best matrimonial services. Please read the following Refund Policy carefully to understand the circumstances under which refunds may be granted for services rendered on the Site.

1. General Refund Policy

We offer subscription-based services for premium memberships and features on AllSamaj.com. All payments made for these services are non-refundable, except as provided below. By purchasing any subscription plan or service on AllSamaj.com, you acknowledge and accept this Refund Policy.

2. Eligibility for Refund

Refunds are available only in the following exceptional cases:

• Duplicate Payment: If you are charged multiple times for the same service due to a system error, we will refund the extra charges once verified.
• Non-Delivery of Services: If you have paid for a service but the service was not delivered as agreed, you may be eligible for a refund. This does not include cases where the delay is caused by issues beyond our control (e.g., user failure to comply with terms or website outages).
• Technical Errors: If there is a technical issue with the Site or payment processing that prevents you from accessing the services you paid for, a refund may be granted after troubleshooting and confirming the issue.

3. Non-Refundable Services

The following services and payments are non-refundable under any circumstances:

• Membership Fees: Payments made for membership subscriptions are non-refundable after the subscription period begins, even if you choose to cancel the membership before the end of the term.
• Profile Visibility & Search Enhancements: Payments made for features that improve profile visibility or provide enhanced search results are non-refundable once activated.
• Communication Services: Payments for communication features (e.g., messaging, video calls) that are utilized by the user are non-refundable.

4. Refund Request Process

If you believe you are eligible for a refund, please follow the steps below:

1. Contact Customer Support: Reach out to our customer support team at support@allsamaj.com within 7 days of the payment, providing your transaction details and the reason for your refund request.
2. Provide Necessary Documentation: You may be asked to provide proof of the issue (e.g., screenshots of duplicate charges or evidence of non-delivery).
3. Review and Confirmation: Our team will review your request and, if applicable, issue a refund within 10 business days. We reserve the right to decline refund requests that do not meet the eligibility criteria.

5. Refund Method

Approved refunds will be processed to the original payment method used for the transaction. Depending on your bank or payment provider, the refund may take several business days to appear in your account.